Caroline Desai, COO of Desai Law Group, drew upon her previous experience as an MBA lecturer and CEO of New Capitol Cinemas to provide an in house training seminar on crisis management. Using case studies ranging from the Johnson and Johnson Tylenol Murders to #Deleteuber, the seminar explored the rapidly changing landscape for companies with the growth of social media and 24hr news when it comes to managing a crisis. An understanding of best practice in crisis management can help attorneys provide more nuanced and effective advice to clients seeking legal advice in a crisis. The 2017 Oscars were used to explore the need for professional services firms to understand the potential risks of mistakes and human error on reputation and the need for strategies for crisis prevention, management and recovery.
